If you've changed your mind about something you've ordered and wish to return it, you may do so within 15 days from the shipping date for a refund of the price of the item (shipping not refunded) as long as the item is unopened and unused, with the following exceptions:
Sample sized products and custom orders are not refundable.
Returns are subject to a 10% restocking fee.
Essential oils and other natural product scent profiles may vary from batch to batch. This is normal and customary with natural extracts due to weather conditions, country of origin, and time of plant extraction. We do not guarantee you will like the scent of our products and recommend ordering samples if you are not familiar them.
Please contact us before returning an item. We cannot accept or credit returns for any reason without prior authorization.
After you have contacted us we will issue a return authorization (RMA). Victorie Inc. will provide a return shipping label. Shipping costs are not refundable to the buyer unless an error was made by Victorie Inc. or the product was defective.
Please review your order for accuracy before placing an order. If you have a question about bottle sizes, etc. please call us prior to placing your order.
When returning items please wrap and secure the item in the box we shipped it to you in.